I then tried sending the transcript to email and got this saying connection lost. Then I asked to speak with a manager or something and she suddenly was gone chat closed. I paid the same price 59.99 twice now and when I asked her for a support number and she said there is none. She told me she could not add VPN to my Premium because I purchased in the store and that she could just charge me for VPN standalone.
I figured I would try again and suddenly almost instantly my chat opened and I was tricked into giving my original license key because the assistant apparently couldn't find another premium acct linked to my email address. I have literally been trying to chat with support all night but kept getting a notice that nobody available.
Malwarebytes for Windows will open once the installation completes successfully.Įarlier I tried adding VPN to my Premium Acct and was suspiciously charged another Premium with new key, no VPN. Save all your work and click OK when you are ready to reboot.Īfter the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. To uninstall all Malwarebytes Products, click the Clean button. Please attach the file in your next reply. To provide logs for review click the Gather Logs buttonĪ file named mbst-grab-results.zip will be saved to your Desktop Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on.
All user configurations and other data are removed. The Premium license key is backed up and reinstated.
Thank you.ĭouble-click mb-support-X.X.X.XXXX.exe to run the program Please if anyone can help I sure could use it. There are so many things that have happened lately, I am just completely overwhelmed. Malwarebytes on my phone shows apps that have not been updated since 2008? And I'm constantly seeing some kind of Verizon stuff everywhere? I don't even use Verizon services.
Very strange behavior on my home PC and phone as well. Funny thing is now when I go to my subscriptions there is now an option to "Add Privacy Protection" and of course that will be another additional charge? Top it all off I a few suspicious emails one in my spam. So I bought the VPN for 5 devices and assumed Malwarebytes would subtract the difference as it says on the website but the end result is I now have an additional Premium Account and License Key and instead of 5 Devices it is $59.99 for 3 Devices and still no VPN. I followed the instructions to my. but there was not a "Add Privacy Protection" option on my subscription page. I decided tonight I wanted to add the VPN. I recently installed Malwarebytes Premium in April.